The "Policy" is applicable to the data submitted by users to us via the "XCaller Service" and the open information displayed by us on the user interface when the user accesses to the "XCaller Service".
The "Policy" may be amended from time to time. In the case of any material change in the Policy, we will post the new Policy on the "Website" or notify you of the same via the "XCaller Applications". We suggest that you periodically review the "Policy" to confirm whether any changes have been made.
Unless otherwise stated in the "Policy", the terms used in the "Policy" shall have the meaning as defined in the "Company" Terms of Service. The data which the "Company" will ask to provide will include some data which would be identified as "Personal Data". "Personal Data" includes your email address, name, click and search records within the application, crash logs, diagnostics, application performance data ,and device ID. Additionally, the "Company" collects purchase records(excluding credit card number, CVV numbers) for subscribed users. The extent of XCaller Service will be dependent on the personal data that you provide. If certain personal data isn't provided, the functionality of the XCaller Service may be limited.
Note: For iOS devices, we only use CallKit to identify and display caller names based on information provided by users and the community. Users can also add new phone numbers to block. We do not request access to contacts or messages, nor do we collect or store them.
The "Company" will collect data from the "XCaller User", "XCaller Visitor", "Third Party Database", "Search Engine Database" and "User Generated Content". The collected User data from the User, includes, within the application: email address, name, click and search records within the application, crash logs, diagnostics, application performance data ,and device ID. Additionally, the "Company" collects purchase records(excluding credit card number, CVV numbers) for subscribed users; and within the website: numbers of users, session statistics, approximate geographic location, browser and device information.The collected User data will be available to the "Website" and "XCaller Service" agreed by the User in the service terms and conditions, in line with the following purposes: A. for upgrading efficiency and optimizing or improving the "XCaller Service", and, insofar as it is permitted under the service terms and conditions, for any other purposes consistent with protection of personal data and privacy. B. for serving as the important reference for investigation and shooting of existing trouble, improvement on the basic service quality, and future research and development of new functions C. for marketing the "Company's" products or services, developing or providing users with exclusive personal services, and delivering the advertising contents you prefer. D. for satisfying the Company's other business needs: development of new products or services, communication of the information or latest news about the Company's other products, internal record keeping, or compliance with laws ®ulations or government's decrees.
The personal data collected by the "Company" includes category A to F listed hereinafter, in addition to the access logs for the access by the "Registered User" to the "XCaller Service" and data or information generated from the related procedures, or the "Non-Identifiable Data" related to you read from the "communication exchange and equipment labeling" in the communication device you use. Though the "Non-Identifiable Data" per se cannot afford to identify you, once the same combining other data afford to identify you directly or indirectly (e.g. combination with your address and postal code), they will constitute a part of your "Personal Data."
A. "User Data" "User Data" means the information stored in your phone which is transmitted via your operating system and browser per access authority upon your prior consent, and information you choose to be uploaded to the "XCaller Service" upon your consent to the User Experience Optimization of "XCaller Service" intended to improve and develop related services, including but not limited to your own phone number and search logs or block logs, marks or notes about the calls related to or connected with you, the GPS site or communication service quality presumed or judged by the system independently via your access to the "XCaller Service", and the search log of the keywords you might use in the "XCaller Service" and your purchase history in the Service.
Meanwhile, in order to identify the XCaller visitors visiting or accessing your device, you will have to submit your contact person list, favorites list and blocklist, in order to help the "XCaller Service" provide feedback to you immediately for search and identification of the caller ID.
Further, when the "XCaller user" feeds back any problem about the program and reflects any related matters via the "Report other problem" or other transmission functions in the "XCaller App", the "XCaller Service" would use the personal information and private messages submitted by the user here (including but not limited to, the device information, call log, et al.).
B. Contact Information In order to fully utilize the core services of XCaller, you must first agree to share contact information such as name and number. This can assist us to activate the caller identity finder function and optimize our anti-spam services. We will never divulge any of your personal information outside of XCaller services. XCaller is liable for the security of user data, as a result we utilize double encryption technology: AES, a symmetric encryption algorithm on the user end, and SSL encrypted sessions during data transfer. All of your provided user information will be compiled into anonymous statistical analysis data that are not identifiable. We are very stringent with user data and will protect your privacy and security at all costs. XCaller will never illegally sell or disclose your data to third parties outside of XCaller services. Certain permissions are only requested to provide a better and more robust product service. You can cancel and refuse to continue providing any permissions at any time you wish, but the full scope of product services will be limited as a result.
C. Caller ID "Caller ID" means the contents submitted via your choice (including but not limited to the information you submit to us voluntarily) and any other information you provide to XCaller for the ID of a "XCaller User". You agree that "the Company" may review and read the "Caller ID Format" in your phone, in order to provide you with the information about the telecommunication operator which provides services to your caller. Said data will be displayed on the "XCaller Caller ID" in the form of your phone number, including but not limited to, your name, phone number and any other contact information you provide. You may also choose to provide additional "Personal Data" in your personal "XCaller Caller ID Data".
D. Third Party's Personal Data You agree that the Company may collect your personal data from a third party. The third party includes the Company's subsidiaries, affiliates or partners. When the user apply for or access the "XCaller Service" via an account registered through any of the Company's partners, the Company will collect from the partner the data, such as your email and mobile phone number, and any other data needed by the Service, in order to verify the accuracy of your ID.
E. Non-identifiable Data You agree, or agree in the service terms and conditions, that the "Company" may collect or process the data about you but individually does not identify you directly, such as your Internet connection, your IP address, your location, the equipment you use to access our Website, and other information about your usage of the Website (collectively "Non-identifiable Data").
F. Technical Data and Automatic Collection of Data When you access the "Website" or interact with some service provided by us, or you are provided with or fed back some open information by the Company upon your access to the "XCaller Service", as a "Registered User", "Non-registered User" or "XCaller Visitor", our server will automatically record some data received or transmitted upon your access to the "XCaller Service" or due to the "XCaller Service", so that we might collect the service information derived from the instruction about your access to or receipt of the information via the "XCaller Service", or kept or recorded upon your access to any other items provided by the "XCaller Service", provided that said service information will be collected in the form of "unidentifiable data". By so doing, the "Company" may improve the "XCaller Service" and also ensure that the Service may be available to you and meet your personal preference. The Company also appreciates your support toward the optimization and experience of XCaller Service.
Meanwhile, we might also collect the information, including but not limited to, your IP address and detailed information about your browser, in the manner unable to identify the concerned party, by virtue of the "de-identification" technology sufficient to eliminate the additional information able to identify the concerned party, and use the cookies stored in your browser (small-size text file, which will be stored in your PC when you are browsing the website; the Company may read the information stored in the cookies to track your behavior on the site when you are browsing the website again) in an automated manner, or receive the correlative information accessible by the Company due to your access to the "XCaller Service," such as items, types and frequencies of the information provided by the "XCaller Service" to you. You agree that said correlative information, which cannot identify the specific concerned party, should be deemed as the "non-identifiable data." Such correlative information may help us study and gather statistics of unidentifiable personal information so as to upgrade the "XCaller Service" quality and customize the Service (including but not limited to, the advertisements and contents related to your preference).
If you do not accept the "Company's" collection, processing and utilization of said correlative information, you may choose to stop accepting the program from us via the customer's service channel, but you might not be able to use the "XCaller Service" in whole or in part.
For the purpose of maintenance, we will link the user information collected by us to our server or to the central server managed by a third party subcontractor, and integrate, including but not limited to, the information about user's IP address, operating system, website system, type and edition of database, and the information provided by the "XCaller Service" to users, in order to input the similar information which might be needed by users as value-added reference during their access to the Website.
Any messages or comments and related websites you share in the business blog or application of the "Company" may be disclosed to the public. Any data you choose to provide in your messages or comments will reflect the level of information which you hope the other users know about you. XCaller suggests that you should use an anonymous name and protect sensitive data. Meanwhile, the "Company" also encourages the "XCaller Users" to carefully think about their personal data to be disclosed in their messages or comments.
TThe "Company" will combine your "User Data" and "Caller ID" with the other XCaller Users' data into the "anonymous statistical analysis information" which cannot afford to identify the concerned party, by virtue of the "de-identification" technology. Insofar as it is necessary to maintain your information safety, with respect to the user data provided by you to the "XCaller Service", the "anonymous statistical analysis data" exclude any "personal data", and all of the "Personal Data" included therein will be separated and encrypted, and all related logs will be replaced by random numbers. In the XCaller database, the Company is dedicated to completing de-identification with a series of long digit codes free from identifiable personal characteristics. All of the data about "XCaller Visitors" used, searched or accessed by you will be identified and logged in said manner, and be analyzed, classified and identified based on the data about XCaller users represented by a series of long digit codes. Please note that XCaller Service will not log, collect or save your call record lest the risk over your use of data should be increased or your use of data should be affected adversely.
The "Company" will keep the "anonymous statistical analysis data", "Non-identifiable Data", and the logs between a third party for the purpose of analysis, so that the "Company" may continue to upgrade the XCaller Service quality.
Further, if the "anonymous statistical analysis data" and "non-identifiable data" involve any personal data that may identify you directly (including but not limited to, the mobile phone number), the Company will replace the same with codes, or make them anonymous or concealed. The encrypted "Personal Data" may be recovered through decryption, provided that the Company will, by itself or via another person, restore the virtual codes for the purpose of service analysis, subject to the registered user's prior consent. Meanwhile, the "Company" will not, and will not be able to, share with any third party your "Personal Data" which have not yet separated and encrypted for any purposes.
The "Company" might retain a third party service provider to help it manage and provide the "XCaller Service". Therefore, the "Company" may share your "Personal Data" with our providers for cloud service, customer service, web analytics, app analytics, and OTP(One Time Password) system services. Notwithstanding, unless the service provider is required to run the "Personal Data" involving the specific service you already agree, the "Company" will not permit the service provider to access or contact your "Personal Data" when the data are not encrypted. The "Company" will demand that the service provider should undertake and warrant in writing that it will not use the personal data accessed or contacted by them without permission or against laws, or for any other purposes. In order to improve the "XCaller Service" quality, you agree that the "Company" may make your "Personal Data" available to the external technical developers who have entered into the non-disclosure agreement with the "Company".
In order to comply with laws, protect the property and right of the "Company" or a third party, maintain the public interest or any individual safety, or prevent any activities potentially against laws and ethics, if it is required by laws and it is necessary, the "Company" shall be entitled to make any of your data available to governments, law-enforcing officials, or any third party permitted under laws.
In the case of merger, acquisition, reorganization, sale of assets or bankruptcy, the "Company" will not preclude its business from being sold, assigned, or transferred in any other manners, in whole or in part, so that the business information including your "Personal Data" and "User Data" or "Caller ID" might be accessed or received by a third party that merges with, acquires, or reorganizes the "Company".
During your access to the "XCaller Service", in order to provide you with the service in line with the quality requirements, or comply with the Company's internal audit/internal control requirements or related laws ®ulations, we need to retain your personal data until 30 calendar days after you request its deletion via email or in-app. For avoidance of doubts, if you uninstall, or fail to access, the "XCaller APP" for at least 12 consecutive months, you shall be held ceasing to access the Service and the Company will delete the personal data you provided in order to access the "XCaller Service," and, therefore, the preceding paragraph shall not apply. If, within one month prior to deletion of your personal data, you provide your email to the Company, the Company will notify you via the email; otherwise, you agree that the Company can delete your personal data directly. If there are any other applicable laws and regulations expressly defining the data retention period, the same shall govern, and the Company will retain the data until the end of the period defined therein.
The "Company" cares about the protection of data, as well as your autonomy over the data. The security of "User Data" (which includes your "Personal Data") submitted by users to us is one of the top priorities of the "Company". If you wish to delete your "User Data", in whole or in part, please contact us via [email protected], XCaller will process your request and delete relevant data according to the Terms of Service within 30 calendar days upon the receipt of such request. The user who wishes to delete or hide his "Caller ID" shall e-mail to [email protected]and then follow the procedure and file a complaint per instruction. The Company may delete your personal data in an electronic form or in carbon copy. The personal data stored in an electronic form will not be recoverable or stored again, once they are deleted, while the personal data stored in a carbon copy will be shredded.
The "XCaller Service" is only applicable to the mobile phone owned and used by you per se. The "Company" will send a message to your mobile phone to notify you of the password to ensure that you own the phone number accessible to the "XCaller Service".
The Policy might be amended from time to time. If it is the case, XCaller will post the new policy on XCaller Card Website, or notify you of the same via the "XCaller Application Program". The changes will take effective immediately on the effective date designated when the new policy is promulgated. Your continuous access to the various services provided by the Company and application programs for relates services shall constitute your agreement to the changes and undertaking to comply with the changes. If you disagree to the changes, you shall stop accessing all services and related application programs provided by the Company. We suggest that you should check up the Policy periodically to ensure whether there are any changes of the same.
The "Company" cares about the protection of your "Personal Data". In order to protect your data from unauthorized access, XCaller will apply the safety standards, hardware and electronic equipment required under the local laws applicable in the jurisdiction where the "Company" are situated.
When you agree to the terms and privacy policy of the "XCaller Service" and begin using it, "User Data" (which includes your "Personal Data") will be encrypted and transmitted to Taiwan, where the "Company" is located and duly organized, as well as to the USA and Japan, where our servers are located. We use servers to operate the "XCaller Service"; our server provider is Amazon Web Services, Inc. Please refer to their Privacy Notice. The servers are essential for the provision of the "XCaller Service", and we will need to transfer your data for the entire period you use the "XCaller Service". If you do not agree to the cross-border transmission of your data, please do not use the "XCaller Service" or apply for deletion of your data subject to Article 5 of this Privacy Policy. However, we will be unable to provide the "XCaller Service" to you subsequently.
The "Website" includes the links to other sites. The "Company" access to some website or display of some advertisement does not represent any affiliation with the third party, or acknowledgement, license or representation between us and the third party. The "Company" does not have the control over the third party's website. Therefore, when you visit other sites via the "Website" or "XCaller Service", the "Company" hopes you to read their privacy policies or statements carefully.
The "Company" cares about ID theft and "Fake Site". The "Company" takes the protection of your "Personal Data" as the first priority. The "Company" will never ask you for your credit card information, account and ID, password or national ID No. or equivalent identifiable codes via an unsafe or unknown email or phone number, now or in the future. Notwithstanding, should you have any questions about our Privacy Policy, please e-mail to: [email protected]
XCaller will not collect the personal information of any children less than 14 years old intentionally. If the parents or guardians of any children find that the children have already provided their personal information to XCaller without approval from them, they shall contact us via [email protected]. If XCaller finds any personal information provided by children less than 14 years old, XCaller will delete all related documents, but this does not represent that XCaller is able to or obligated to prevent or delete the personal information provided by children less than 14 years old.
The Company's Chief Privacy Officer serves as the supreme administrator in charge of personal data protection. Should you have any questions or comments on the "Policy," our contact information is specified as following:
Email: [email protected]
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